Our managers play a key role in building a sense of community and positively affecting members’ perceptions of their association through consistent communications and quality management.  The governing documents allow for a professional community management program. CFM will enter into a formal written Management Agreement with the Association. 8  Click Here to view a Sample Contract. While services can be tailored to meet the individual needs of the community, a typical CFM Community Management Agreement will provide the following services: Systems for strong communications between CFM, the Board, committees and the developer (when applicable;) Hiring of Association staff; Timely, complete and detailed monthly financial reports; Collection of all fees and charges due to the Association from owners and the developer with an aggressive delinquency collection process; Community Manager attendance at meetings; Timely payment of Association obligations; Complete and detailed monthly management reports; Periodic property inspections; Emergency manager and engineering/maintenance services; CFM’s senior management and staff back-up and support. CFM Management Services will assign a Community Manager to coordinate the financial activities, inspections, supervision and management of the Association. The Community Manager will be responsible for a portfolio of no more than five full service communities. General duties and responsibilities of a typical Community Manager include: Attendance at 12 regular board meetings per year, one budget meeting and the annual meeting; Ensure regular communication with the Board’s President or its designated management liaison. Liaison between the Board of Directors and the management company; Working with the Board and On-site Manager in the development of the annual budget; Supporting the routine financial operation of the Association; Assuring coordination and communication between the various entities supporting the operation of the Association; Supervising, coaching and supporting on-site staff; Supervising routine (occurring at least annually) services and contractors in coordination with the On-site Manager; Providing consultation and input to ensure the property is operated in the best fashion possible with the funds provided through the budget; Providing a comprehensive monthly management report to the Board; Visiting the property at least weekly to meet with staff and inspect the property; CFM will insure the maintenance and availability of the financial and administrative books and records for the Association; The books and records will be made reasonably available to any owner upon request; Although the Board of Directors will appoint a member of the Board to act as a liaison with the Community Manager, it is anticipated that the Community Manager will work closely and communicate with the entirety of the Board on issues. The Community Manager will have regular phone and e-mail contact with the On-site Manager. CFM maintains a 7-day a week, 24 hour a day telephone answering and emergency service as part of the management agreement. CFM hosts a web-site and is accessible through e-mail. All CFM Managers have mobile cellular phones and emergency directories.